Privacy Policy

Effective Date: September 2024

The Fragrance Outlet (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our store or interact with our website, www.thefragranceoutlet.ca.

1. Information We Collect

We may collect personal information in various ways, including:

Contact Information: Name, address, email address, phone number.
Transaction Information: Details of products purchased, payment information, and order history.
Website Usage Information: Information about your interaction with our website, including IP address, browser type, and pages visited.
Communication: Information you provide when contacting us for customer service or other inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders.
To communicate with you regarding your orders, inquiries, or requests.
To improve our products, services, and website based on your feedback and interactions.
To send promotional offers, newsletters, or other communications if you have opted in to receive them.
To comply with legal and regulatory requirements.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party service providers who assist with payment processing, order fulfillment, shipping, and marketing, provided they use your information solely to perform these services on our behalf.
Legal Requirements: Authorities if required by law, regulation, or legal process, or if necessary to protect our rights or the rights of others.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include using secure servers and encryption technologies. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
Withdraw consent to our use of your personal information, subject to legal or contractual restrictions.
Opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the communication.

6. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

The Fragrance Outlet
9499 137 Ave NW, Edmonton, AB T5E 4E3
(780) 982-1070